IT Helpdesk Technician
Job Type
Permanent
Emp Type
Full Time
Industry
Accounting
Salary
Negotiable
Job Description
We are looking for an experienced IT Helpdesk Technician to help a variety of clients diagnose and solve IT issues. You will provide first-line Microsoft and Windows support over the phone, email and chat channels.
Key Responsibilities:
Key Responsibilities:
- Assisting a variety of clients with Level 1 technical support queries, diagnosing issues and solving problems via phone, email and chat.
- Microsoft 365 administration- utilising the entire suite of products to full potential. This includes Intune, Defender, Exchange and Azure.
- Diagnosing and resolving hardware and software issues.
- Onboard new starters to Microsoft 365, including setting them up and training.
- Ensuring cyber security policies, including Zero-Trust, are maintained at all times.
- Liaising with approved IT suppliers to procure IT equipment.
Requirements:
- Knowledge and experience with administering Microsoft 365 and Windows OS.
- Possess an in-date Microsoft 365 Certified certification, or if not, have at least 2 years Microsoft admin experience and be required to complete your Microsoft 365 Certified: Fundamentals certification before starting.
- Proven experience in IT Support or similar role, preferably within the IT services industry.
- Previous use of a ticket system (FreshDesk, ZohoDesk, Jira etc).
- Comfortable with talking to people in a support capacity, providing assistance and training where necessary
- Flexibility to occasionally work outside regular business hours, including evenings and weekends, when required.
- Process-orientated, comfortable following routines and procedures to complete the job.
- High attention to detail and a problem-solving attitude.
- Strong written and spoken English.
- We value the benefits that come with a team environment, and therefore this will be an office-based role. You will be required to commute to our Pristina office.
Benefits:
- Further IT certification opportunities and career growth into Level 2 and Support Engineer.
- Competitive salary of €10,800 NET per year.
- Work in the local, Kosovo time zone.
- Work in our modern, vibrant, Pristina office.
- Gain experience working with a variety of clients and industries.
- Modern equipment and training provided, allowing you to become the very best IT Helpdesk Technician.
We offer a supportive culture, opportunities for growth, and the chance to make a real impact in a dynamic company. You’ll enjoy the freedom to shape your success.
If this sounds like you, apply now with your CV.
