IT Helpdesk Technician

We are looking for an IT Helpdesk Technician to provide first-line support to clients while also assisting with some advanced technical tasks. You will work across Microsoft and Windows environments, helping users via phone, email, and chat.

Key Responsibilities:

• Respond to first-line support tickets via phone, email and chat, resolving hardware, software, and network issues.
• Assist with Microsoft 365 user accounts, password resets, permissions, and basic configuration tasks.
• Support onboarding and training for new users on Microsoft 365 and Windows tools.
• Monitor Microsoft 365 environments and escalate or resolve potential issues proactively.
• Assist in troubleshooting cloud services (Azure/AWS) and perform basic network administration tasks (TCP/IP, DNS, DHCP, VPN).
• Document solutions, maintain knowledge base articles, and follow IT policies and security procedures.

Requirements:

• Experience in an IT Helpdesk or a Technical Support role.
• Possess an in-date Microsoft 365 Certified certification, or if not, have at least 1 year of Microsoft administration experience.
• Familiarity with basic network administration.
• Experience with, and comfortable with; ticketing systems, talking to people, assisting and providing technical guidance to end-users.
• Strong problem-solving skills, attention to detail, and a customer-focused attitude.
• Proficient written and spoken English.
• We value the benefits that come with a team environment, and therefore this will be an office-based role. You will be required to commute to our Pristina office.

Benefits:

• Further IT certification opportunities and career growth into Level 2 and Support Engineer.
• Competitive salary of €10,800 NET per year (€900/month).
• Work in the local, Kosovo time zone.
• Work in our modern, vibrant, Pristina office.
• Gain experience working with a variety of clients and industries.
• Modern equipment and training provided, allowing you to become the very best IT Helpdesk Technician.

We offer a supportive culture, opportunities for growth, and the chance to make a real impact in a dynamic company. You’ll enjoy the freedom to shape your success. If this sounds like you, apply now with your CV.