We are looking for an experienced IT Helpdesk Technician to help a variety of clients diagnose and solve IT issues. Alongside assisting building future-proof, secure technology solutions, you will provide first-line Microsoft and Windows support over the phone, email and chat channels.
 
Key Responsibilities:

• Assisting a variety of clients with Level 1 technical support queries, diagnosing issues and solving problems via phone, email and chat.
• Microsoft 365 administration, strategy and configuration, utilising the entire suite of products to full potential. This includes Intune, Defender, Exchange and Azure.
• Proactively improving clients’ technology stacks.
• Diagnosing and resolving hardware and software issues.
• Proactively monitoring Microsoft 365 tenancies to identify and solve potential issues before they occur.
• Onboard new starters to Microsoft 365, including setting them up and training.
• Ensuring cyber security initiatives are maintained and rolled out correctly, including ongoing monitoring.
• Liaising with approved IT suppliers to procure IT equipment.

Requirements:

• Strong knowledge of Microsoft Windows operating systems and Office 365 administration – including Exchange, SharePoint, Azure Active Directory and account administration and architecture.
• Intune and Entra ID management & configuration.
•  Cloud experience – Azure and AWS, particularly AVD + S3.
• Possess an in-date Microsoft 365 Certified certification, or if not, have at least 2 years Microsoft admin experience and be required to complete your Microsoft 365 Certified: Fundamentals certification before starting.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Proven experience as a Support Engineer or similar role, preferably within the IT services industry. Previous use of a ticket system (FreshDesk, ZohoDesk, Jira etc).
• Comfortable with talking to people in a support capacity, providing assistance and training where necessary
• Flexibility to occasionally work outside regular business hours, including evenings and weekends, when required.
• Process-orientated, comfortable following routines and SOPs to complete the job.
• High attention to detail and a problem-solving attitude.
• Strong written and spoken English.
• We value the benefits that come with a team environment, and therefore this will be an office-based role. You will be required to commute to our Pristina office. 

Benefits:

•  Further IT certification opportunities and career growth.
• Competitive salary of €10,800 NET per year.
• Work in the local, Kosovo time zone. 
• Work in our modern, vibrant, Pristina office.
• Gain experience working with a variety of clients and industries.
• Modern equipment and training provided, allowing you to become the very best IT Support Engineer. 

We offer a supportive culture, opportunities for growth, and the chance to make a real impact in a dynamic company. You’ll enjoy the freedom to shape your success.

If this sounds like you, apply now with your CV for immediate consideration.